Globe Telecom: Connected 24-NEVER

I've been a globe user ever since I've got a cellphone way back 2001? I hardly remember. Anyway, it's been roughly 8 years that I never changed or switched to other network. In 2006, I worked at Smart Telecommunications. They provided employees with Smart SIM cards then. But still, I never switched. I just bought another cellphone for work-related communications. I stick with Globe Telecom.

I think, it was year 2007 when I first experience being pissed off with globe's service. I've got enough load. My cellphone is in good condition. I can receive messages. I can receive incoming calls. BUT, I CANNOT SEND MESSAGES. I CANNOT CALL ANYONE. I CAN'T EVEN CALL THE CUSTOMER SERVICE. Nice huh? I inserted my SIM to other phones, still the same result. But, I'm a refined person. As much as I can be patient, you can't hear any harsh words from me. I simply called the GT Cust Serv (211) as saved in my phone book using my Angel's phone. I reported the incident to the Customer Care. I think it's their SOP to ask my location, if I already tried/tested my SIM using other phones, and the like. I patiently answered their queries, even though it's kinda insulting. And it would simply end that I should monitor if I would be experiencing the same incident for 24 hours before they would prepare a report and forward it to their technical personnel. So, there's nothing I can do. I monitored for 24 hours. Luckily, the service is back.

I thought it would be the last. But I had experienced it several times. I bet I just get used to it. So I never called the Customer Service anymore for I know what they would be asking same stupid questions anyway. Sometimes it would last for 2 long days. Sometimes just for 24 hours. Still, I never switched to other network. Fortunately, I have another phone (SunCellular) for emergency cases that my globe SIM would only allow incoming services.

It was last Sunday, January 18, 2009 when I guess this was the worst service I ever had. I guess no one would blame me until you read the rest of my story.

I just loaded 300 and had registered for unlitxt20, 2nd week of January 2009. I also shared a load of 25 to my Angel at the same week. Then, Saturday, January 17, 2009, I registered again for unlitxt20. I was still able to benefit for globe's service until January 18, 2009, morning. I went to my Angel's church service then. I seldom check if there's a message, but, I don't get any. At lunch time, I wonder why my cellphone display looked like this:

Instead of Globe Telecom PH, I had No access to netw.

I immediately asked my Angel if his phone, which was globe as well, if it was no access to network. But, no, he does have network and can send and receive messages. Still, I am refined and patient. I never called the Customer Service immediately. I waited all day for the signal/service to be back. But it was already around 8PM, still, I have no access to globe's network. I switched my phone off and on. But, it would just display 'searching' like this one:


Then, 'No Access To Network' again. I had no choice but to call the Customer Service. It just makes me worry for I might be missing some incoming emergency/important messages/calls. And, as usual, the Customer Service would ask me same old questions. But, I bear with them. They should be glad that I'm not harsh at them. He told me to wait for 24 hours, and if I still experience the same incident, that's the only time that they would prepare a report for me. Okay, like a police protocol, you can never declare a missing person missing unless he's gone for 24 hours. So, I patiently waited.

Monday, still the same, 'No Access To Network'. So, I called, and the Customer Service had prepared a report. He advised me that my case will be addressed within 3 days. Alright, 3 days. Can you imagine that long? There's a lot that I've been missing. But still, as what they say, PATIENCE is a VIRTUE.

Three (3) long days. No progress. So, for the 3rd time, I called the Customer Service. She once again is asking same questions. Kinda irritated, yet refined, I cut her homily and told her that I already reported the incident last Sunday and Monday and had been asked the same questions. She told me that the report is already submitted to their technical personnel and that it is not 3 days but 3-5 business days. So I exclaimed, 'So, I just have to call on Saturday?'. But she corrected me and told me that I have to call on Monday instead since business days are from Mondays through Fridays only. Fine! There's nothing I can do. But, I never shouted at the Customer Service. It's not her fault anyway.

Today's Friday. Still, there's no progress. They just kept on prolonging my agony. I never wanted to change my number. That number has already been attached to me ever since. Besides, I still have approximately 235 load and 30 free text messages left. I just don't like the idea of waiting for nothing. I just have enough proof to say that they don't live to their advertisement. For me, their service is:

GLOBE TELECOM: CONNECTED 24-NEVER

or perhaps, it would be better to have this advertisement:

GLOBE TELECOM: DISCONNECTED 24-EVER